Acting Quickly

act quicklyIt was a quick trip to Trader Joe’s to pick up half a dozen items. Walking across the parking lot, plotting my path, there was a wallet with a $20 bill peaking out right in the middle of the walkway. I picked it up thinking how panicked I would be if I lost mine in this day and age. Without opening it, I left it with the front desk thinking the person may still be in the store. Five minutes later, I was at the cashier.   And to my surprise, he asked if I lost my wallet. Wow! They had quickly notified all the cashiers within the space of a few minutes to try to reconnect the person with the wallet. What a great example of quickly adjusting to new circumstances in a way that is not disruptive to the ongoing operations. How are you able to act quickly as circumstances change in your world?

Posted in Customers, Strategy.

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