they don't make them like they used to

They don’t make them like they used to

You know that one box that hangs out long after a move? For me, it was in the garage and had a bunch of old work swag. This weekend, I finally got around to dealing with it. Tucked inside, was a box with a bunch of old pens, pencils and highlighters. They had been there a really, really long time. So, they must be dead, right? But to my surprise, most of them worked like new. They were designed to last.

So many things these days have a short life span. And for some things, that approach makes sense. But other times, customers expect the quality and longevity they think they are paying for. Those that deliver on it will be successful over the long term.

measuring progress

Measuring Progress

My neighbor got a new car. It’s great! And while new, it is designed to resemble the classic model. We were talking about it and she mentioned that her daughter asked what “that” is. Turns out “that” is the hand crank to roll the windows up and down. In the era of push button window openers, she had never seen the hand crank version before.

It’s a reminder whether in business or life, progress happens quickly. But the perspective of how much progress is being made is dependent upon how long the people have been around to see it.

do you have the infrastructure in place for growth?

A lesson from tomatoes on where to invest

I’ve been growing tomatoes for years and am always looking for ways to improve. There are a couple of schools of thought on how to make the vines more productive. One school advocates for cutting off suckers, the energy consuming growth that does not produce fruit. And what I’ve noticed over the years is that if I don’t, the plant does it itself. When the fruit starts growing and ripening, the plant needs to direct the energy there and the suckers die off on their own. It naturally eliminates non-productive parts.

Nature has a way of demonstrating what should happen. In business, we should look every year for non-productive activities, business lines, services, etc. and eliminate them. Things that don’t produce or support growth should not continue to consume energy or investment that is better used elsewhere.

stuck in the middle

Stuck in the Middle

Socks shouldn’t be so hard. But for some reason they are. I guess it is because the sock company decided to have four sizes to fit every size for men and women. And I fall right smack in the middle of two different sizes. One is too small, the other is too big. It didn’t used to be that way. They used to fit perfectly. But now, I’m stuck in the middle with something that doesn’t really work anymore.

And that sort of situation happens all the time in business. The product maybe used to work, but doesn’t anymore. Or, it never really did and people are making due. But there’s some aspect that even with the current issues keeps them there. Until they leave. And that’s the challenge for companies. To find out what isn’t working to get any gaps or deficiencies closed.

understand the product

Understanding the Product

At a recent event, lunch was sandwiches. After an untimely burst appendix while in Turkey, gluten no longer likes me. So, I asked if there was a salad or a gluten free sandwich option. A few minutes later, a gluten free sandwich appeared. And unfortunately, there was a heavy layer of mayo on the bread. Not a big deal with regular bread. But if you’ve ever had gluten free bread, you know it falls apart easily, and especially quickly with sauces and spreads. Which creates a big mess. People who work with the product regularly usually put the condiments on the side for this reason.

A lot of products look alike. And many people believe that the function is the same. But little differences in design can make a huge difference in functionality. The trick in business is understanding the needs of the customer and making sure the product is fit for use.

how current is it?

How current is it?

ChatGPT has been in the news for months now. And it has been incredibly helpful for many people. Writing letters, getting an overview of an industry or a product, summarizing a complex topic. It can do a lot. But it does have a limitation. It’s free database is current through September 2021. As with anything, knowing limitations is important to making decisions with the best information possible.

Missing the sign

Missing the Sign

At the entrance to the trail, there’s a driveway with a chain across it with sign that says “Do Not Block Driveway.” You’re not supposed to block driveways, but just in case, most driveways have a sign. And one day recently, someone parked in the driveway. They were probably so excited to hit the trail, they just missed the sign.

The same thing happens in business all the time. People are excited to get going or not paying attention and they miss the signs that indicate a different action is needed. And that’s why it is so important that leaders make the signs big enough so people don’t miss them.

do you have the infrastructure in place for growth?

Do you have the infrastructure in place for growth?

Somehow they just know. Every year, I grow tomatoes. And somehow the plants know early in the season what the size of the harvest will be. Temperature, light exposure, precipitation. Nature signals the plant telling it what will come. The bigger the harvest, the bigger the stem to support what will come. The plant grows the infrastructure it needs to support what it will produce. And it is usually spot on.

Business isn’t always as intuitive as nature. Leaders don’t always know how fast to build out the infrastructure of an organization such that it is in place as the business grows and fills in. Sometimes the signals are there, other times they aren’t. The trick is to watch for them and build out the infrastructure to support growth.

when interests are in conflict

When interests are in conflict

The battle raged for weeks. The people riding bikes liked long, straight, downhill trails. But those steep, straight trails lead to erosion when it gets rainy. So, the trail keepers created switchbacks years ago, planting over the trail they eliminated. This year, the bikes rode through those plantings and started re-establishing trails. The trail keepers moved logs to block the trails, which were promptly moved by the bikers. After several back and forths, the logs were tossed down the hill. Then piles of thick branches appeared and have been there for a few weeks, signaling the end of the battle.

The battle over the trail design was a classic battle of interest. Bikers wanted straight paths to ride down quickly. Trail keepers want to keep the trails from eroding. These sorts of battles happen all the time in business. People have different interests, and often times come from a place of good intentions. The trick is understanding what is driving the interest and finding common ground.

two deer, two strategies

A lesson from deer on business strategy

The crackle of movement through the woods caught our attention. Moments later, a deer came leaping down the hill, across the trail and disappeared into the trees and brush on the other side. It didn’t stopped, it just proceeded full speed ahead. Behind it was another deer that stopped in the brush to observe the two people and dog looking at it from the trail. We stared at each other for a few moments until the deer decided it could proceed leaping down the hill, across the trail and disappear on the other side. Two deer, two approaches.

There are all sorts of business models that are more or less effective depending upon the environment. Like the deer, full speed ahead without worrying about risk can be highly effective. Other times, observing risk before proceeding makes sense. And sometimes either one will work. Figuring out which makes sense and when is important to long term survival.