We all know it when we see it – that little extra something that makes us want to come back because the experience was over the top. That was dinner with a few friends at a local restaurant. We were warmly greeted at the door by name, promptly seated and the dinner began to unfold one course at a time. Each was beautifully prepared, tasted amazing and presented in a warm, hospitable manner. Somehow we always had beverages, food was spaced out in a manner that flowed and the experience was wonderful. So much so, that we didn’t even notice dessert was taking a little longer than other courses to make it our way. We were surprised when we were told there wasn’t going to a charge for a few items to make up for the “not up to standard” service. Wow – that little extra touch had us talking for weeks.
Customers have a choice where they spend their money. What experience do you want yours to have?