Last week, I was driving home at 7:30 pm when a rock hit my windshield, leaving a chip. By morning, it had feathered leaving a crack about 3 inches long. That happened before and was able to be fixed. So, I went to the place that fixed it before and was told I needed to replace the windshield. Another business was able to get me in right away and fix the crack and chip in 15 minutes. The woman at the front desk was fantastic. Upbeat, polite and helpful. They were honest and had integrity dealing with me. The experience was great and I’ll definitely go back. Which business would you patronize? Do you run your business the same way?
A simple repair of a costly one? That’s when integrity arises
Posted in Customers, Leadership, Strategy.