The little things matter

It’s the little things that matter

A friend was telling me about tuna he buys. He loves it. So, I did what many do when something is highly recommended. I went to Amazon and bought one to try. The package arrived a couple days later. And when I opened it, I was delighted. Attached to the tuna was a hand written note, addressed to me, that said they hope I enjoy my tuna. That little touch brought a smile to my face.

How often are you adding a little touch that delights the people around you?

Posted in Customers, Leadership.

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