The ladies room at the gym was remodeled, giving it a necessary facelift. As happens with many remodels, input is taken from customers/members, then as construction happens, the facilities people get involved and make changes. And it happened here. To be efficient, automatic faucets were installed that have set temperatures and meter the water to minimize waste. The problem is, you can’t change the temperature. It isn’t possible to splash cold water on your face, or run cold water over your hands. The faucets are set to a temperature designed for germ reduction. The point that people may use the faucet for others reasons was missed. One size doesn’t fit all.
Businesses often try to put in one size fits all solutions. They may be systems to run the entire business, that don’t meet the needs of some areas of the business. Or processes that require a lot of work for one area of the business to make another area of the business work better. One size doesn’t fit all. That’s why it is important to understand whether changes will work for each of the impacted areas.
How do you make sure you don’t fall into the one size fits all trap?