what surprises are lurking in your business

What Surprises Are Lurking In Your Business?

Summer means road construction in the Pacific Northwest. In preparation, the transportation department placed electronic signs along the road indicating when night paving would start. Then one day, the sign flashed HELLO. Clearly, a prankster was having fun. But the sign no longer communicated an important message.

Change happens all of the time in business, sometimes in unexpected ways. And when that happens, leaders may be unaware of what is actually going on in their business. How do you ensure what you intend to happen in your business is actually happening?

Posted in Customers, Leadership.

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