Does yes mean yes?

When Yes Doesn’t Mean Yes

Have you ever walked away from a meeting and thought everyone was in agreement? They said yes. Or so you thought. At some point you realize that yes didn’t mean yes. Sometimes it means: I heard you. Sometimes it means: I’m interested, but I’m not committing right now. Sometimes it means: I’ll wait to see if it gets traction before I jump in. Sometimes it means: I’m just saying yes to move the conversation forward, but I really mean no.

The only way to make sure yes really means yes is to agree to what actions will happen by when, and who is responsible for each action.  People may still reverse their decision, but the probability is lower.

What else are you doing to make sure yes means yes?

Posted in Customers, Leadership, Risk Management, Strategy.