The woman was just past the entrance inside of the store. And then it happened. She had a sneezing fit. And as one sneeze after another came, she removed her mask. It is a natural reaction. But the mask is a risk mitigation measure meant to protect others.
Those same sort of natural inclinations to remove mitigation measures happen all the time in business. Risks can be infrequent, but highly impactful if they happen. But mitigation responses are designed with the expectation that people will think through all of the mitigation options when risks arise. And they fail because right at the moment the mitigation measures are most needed, instincts and experience kick in. And the mitigation measures designed for the moment are forgotten or overlooked.
How are you ensuring you don’t skip mitigation measures when risks arise?