what's the job?

What’s the job?

A few weeks ago, I ordered a few items online to be delivered overnight. The package showed up on-time. But when I saw it, something seemed off. Then I picked it up and it felt like there was nothing inside. That’s because there wasn’t anything inside. There was a slit on the bottom of the package that I assume all the items fell through before reaching me.

Could the person delivering the item know it was empty? There’s a weight listed on the label, and clearly the package was not the weight listed. But is it their job to notice?

There’s a pattern that develops over time. Some people will notice and look a bit closer, see a problem and try to resolve it. They are your top performers. Others will follow the specific instructions and not go beyond. And they will have very different views of the job. Which person do you want working for you?

Posted in Leadership, Strategy.