are you taking more time than you need?

Are your products user friendly?

This past weekend marked the annual spring forward an hour. Along with that leap comes the ritual of adjusting any clock that does not adjust itself. For me, one of those is in my car. For some strange reason, my car has two clocks. One of which is very easy to adjust. The other, I’ve not been able to figure out after reading the manual and looking online. So, for part of the year, it is off an hour.

The funny thing about my car is it illustrates the spectrum of user friendliness. On the one end, a product that is easy to use without any instruction manual. On the other, so difficult that even with a manual, it is difficult to operate.

Which end of the spectrum are your products?

Posted in Customers, Leadership, Strategy.