Unintended Consequences

recycled cupsIt’s the end of cold season with lots of germs flying around. To help combat the spread of disease, an airline I fly regularly decided to no longer allow flight attendants to fill up a cup that a passenger brought on board. This includes water bottles, or in my case a cup for tea. Instead, they now bring multiple cups of water that can then be poured into the container brought on board. The change makes a lot of sense from a prevention of disease perspective.

What may not have been thought through is the impact to the environment. With the number of additional cups being used throughout the course of a flight, the impact can get to be fairly significant over time. Think about that in the context of business more broadly. How many times are decisions made with good intentions, only to have an unintended negative consequence? When you make a change in your business, how do you evaluate the impact to your business? How can you make sure your decisions don’t have significant unintended consequences?

Posted in Change Management, Strategy.

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