we've always done it that way means it is time to change

What will you do when conditions change?

Before COVID, the grocery store encouraged customers to bring their reusable bags. With the current conditions, not wanting to spread germs, the store now prohibits reusable bags to protect everyone. They put all the items back in the cart after checkout and have a bagging station outside so people can use their reusable bags. Otherwise items are bagged in a paper bag. And that’s changed too….the paper bag is now plain and does not have its prior branded printing.

This move is temporary. And businesses of all types are making the same temporary changes. The trick is to make the shift to the most effective approach from a cost and availability perspective. How are you adjusting when conditions change?

Posted in Change Management, Leadership, Risk Management.

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