Every now and then, tile showers need to be sealed and have grout issues addressed. It’s that time. That meant showering in my guest bath. Instead of the roomy, tiled shower with glass doors, the guest bath is the standard fiberglass tub/shower with a shower curtain that blows into you. Yikes! What a different experience. And one I had forgotten because it had been so long.
Leadership can be the same way. We forget how tedious doing some jobs can be. Or how the experience with customers and co-workers changes along the way. It’s worth periodically going back to that experience to understand what people across the organization experience every day.