what is language telling you?

Are you listening to language?

Last week, I was speaking with a local contractor. His day had been upended by one of his people injuring himself. The individual will be fine, but getting there required spending the day in the hospital. The conversation ended with “accidents happen.”

I was horrified. He told me through his language that he doesn’t have a safety program. People will continue to be hurt because they don’t focus on how to prevent accidents from happening.

People say a lot through the words and phrases they use. You’ll find a lot about why your business is operating the way it is. Are you listening?

Posted in Customers, Leadership, Strategy.

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