we've always done it that way means it is time to change

If you are using this phrase, get ready to go out of business

“I’m curious why you do it that way.”

“We’ve always done it that way.”

And there it is. The phrase that predicts a decline that will eventually result in the business going out of business. The reality of business requires constant tweaking and change to delight customers and stay relevant.

If you are hearing “We’ve always done it that way” in your business, it is time to make a change. You’ll be glad you did.

Posted in Leadership, Strategy.

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