sometimes automation gives you the wrong answer

Sometimes automation gives the wrong answer

The smoke has cleared and the sun is back! But for a while, everything went haywire. Including Amazon deliveries. My orders got to the area, but just sat there. I could see it through the tracking. The delivery dates were sliding out and finally were listed as potentially lost. There wasn’t any notice if the site was being impacted by smoke or fire and the people at the help desk didn’t know anything. After one order showed as being sent to Maryland from Portland a week later, I was finally able to reach a person live who told me everything was in Portland and would arrive that day!

When systems are completely automated and an unexpected event disrupts and intervenes, the system can give all sorts of bad information. How are you building checks into your systems to make sure you are getting the right information at the right time?

Posted in Leadership, Risk Management, Strategy.

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