I was hiking down the trail when I came across a woman heading up the hill with her dog. I had never seen her before and haven’t since. She started talking about her job, her kids and her whole life story. She was at a crossroad and had some big decisions to make. She wasn’t looking for advice, just an ear.
People have had a lot on their plates and just need to share. It’s hard with so many things competing for our time to just stop and listen. But as leaders, it is one of the most important things we can do.