change isn't always good

Are you making business decisions based on cost or do you take into account the impact on your people?

Have you noticed all of the cranes around? It is hard not to these days. Construction is booming and buildings are being completed at a rapid pace. When the buildings are completed, businesses move in. And rents go up. So, some businesses move farther out to lower cost. And for all of the moves, the impact on the people working for the business is not normally considered.

People working in the business may have to drive farther. The business conditions may change from a vibrant business community to a non-descript business park. Or maybe the business moves into a busy downtown building from a lower key building. The changes impact the people that work there. And rarely are the working conditions considered when making the move.

When you make changes in your business, do you consider how it will impact your people? If not, why not?

how to piss your customers off for $40 per day

How to piss off your customers for $40 per day

A business took away something highly valued by its customers in attempting to balance the budget. Customers were pissed off and barraged the business with comments about the change. The front line employees got an earful all day for weeks. All to save $40 per day.

When you lose sight of your customers over small dollar amounts to balance a budget, you have bigger problems. Don’t get me wrong, running a business requires balancing customer preferences and the cost of doing business. But taking away something your customers value will get you in trouble every time.

are you charting a new path or distracting people?

Are you charting an exciting new path or just distracting everyone?

One morning in dance class, a woman announced she would be going the opposite direction of everyone else. The entire class was quickly moving to the right. She was on the right side of the room and started moving quickly to the left. Luckily there were no collisions. And that came at a cost.  The participants were forced to pay attention to her instead of paying attention to what they were doing.

That’s the thing about going a different direction in business. Sometimes it is absolutely the right thing to do. You are charting a new path that will bring great things. But many times, it is just a distraction that confuses everyone. The key to knowing the difference is seeing a solution that your customers will love. And that will cause them to be excited and not distracted.

what are the odds?

What are the odds?

Sometimes the odds don’t work out the way you think they will. My gym socks are labeled for the right foot and the left foot. And while you would expect to pick up some of each when the laundry is finished, many times I pull four lefts before I find a right or vice versa. What are the odds?

The odds require a large number of instances to work. But in business, there may not be a large number of instances. There may be just a few. So, the odds don’t necessarily apply. That’s why you can’t rely on luck or the economy. You need to be good at what you do to achieve your goals this year.

are you measuring the right things

Are you looking at the wrong metrics?

A few months ago, my iPhone started showing a weekly screen time report. It pops up every weekend and shows how many minutes were spent on various apps. It was a wild swing that got me to look at the report. I turned on gps and a podcast for my journey. For a one hour trip, I racked up 2 hours of screen time (1 hour for each app).

That experience got me thinking about how misleading metrics can be. The point of this particular one is to get you to spend less time on the apps. But the duplicative nature of counting screen time and the inclusion of things like the gps app make the metrics misleading. So, I end up ignoring the report.

How often do you find you are ignoring metrics in your business? Metrics that aren’t measuring things the right way? If you find things are not working well with your metrics, fix them. Don’t ignore them. When you get it right, your metrics will give you insight into your business.

you are not as good as you think at multi-tasking

You are not as good at multi-tasking as you thought

The studies are clear. Multi-tasking is not effective. It reduces productivity dramatically. And yet, many do it regularly and think they are good at it. But they aren’t. Booking travel on the wrong day, not hearing something important, and making errors are just a few symptoms of multi-tasking.

Want to be more effective in 2019? Try eliminating multi-tasking. Focus on the task in front of you and get it done. If you pay attention to what you missed while multi-tasking vs what you got done while not, you’ll realize the difference not multi-tasking makes.

Are you accurately measuring performance?

Do you have an accurate view of your performance?

I regularly talk to people before classes start at the gym. People share new classes they are taking or like, upcoming special offerings, and trends in apparel or conditioning.

Every now and then, someone will remark that they don’t get much of a workout in particular classes. Sometimes I agree, the class isn’t that tough. Other times, I’m surprised as most people thing the class is really hard. And that’s when I notice the people making the comments are hardly moving. They aren’t actually performing at the same level as the rest of the class.

The same thing happens in business. That’s why getting an accurate read of performance is critical to long term success. High-performing companies and individuals have dialed in the right metrics to judge their performance. How are you getting an accurate view of performance in your company?

 

Are you taking time to celebrate?

Are you taking time to celebrate?

Today is the last day of 2018. Wow, time went by fast!

I’ve found in busy times like these, taking a moment to reflect on all that you and your team have accomplished can go by the wayside. But it is very important to celebrate success, especially for the team.

So, before you roll into 2019, take a few minutes to write down all of your accomplishments and thank those who made them happen. And for the big things, make sure you celebrate them!

Lessons from the wright brothers

Lessons from the Wright Brothers

On December 17, 1903, the Wright Brothers made the first controlled, powered flight by a fixed wing aircraft. While they weren’t the first to come up with the idea of aircraft, they were the first to develop the control system that made fixed wing flight possible.

People at the time didn’t think flight was possible. How could you possibly put people in a tube with wings and get them off the ground? Only birds were capable of flight.

Today, flying is a given. We need to get across the country or around the world, so we buy a ticket. We don’t even think that just over a century ago, flight was not possible.

It took those two brothers who didn’t have high school diplomas to figure out how to make the impossible possible. It is pretty amazing. And a good lesson that the impossible is possible.

idea generators vs implementers

Idea generators vs implementers

I love getting together with people that are different from me – culturally, politically, stylistically, etc.  It helps me round my own thoughts, positions and approaches.  The conversation that I’ve had frequently with a number of different folks is how to balance idea generation and implementation. The trick is to have people who respect each other and seek to understand why things will work or not. When you get the right combination, you get many actionable ideas that get implemented quickly. How do you balance idea generators and implementers?